Return Policy
Overview
At brozelonoezep, we want you to be completely satisfied with your plant purchase. This Return Policy outlines the terms and conditions for returning plants and related products.
Return Eligibility
Plants are living organisms and require special handling. Returns are accepted under the following conditions:
- Returns must be requested within 7 days of delivery
- Plants must be in their original condition and healthy
- Original packaging and documentation must be included
- Returns must be due to damage during shipping or incorrect product received
Non-Returnable Items
The following items cannot be returned:
- Plants that have been damaged due to improper care
- Custom or personalized plant arrangements
- Plants that have been repotted or modified
- Items purchased more than 7 days ago
Return Process
To initiate a return, please contact us within 7 days of receiving your order:
- Email us at serviceteam@brozelonoezep.world with your order details
- Provide photos of the item if returning due to damage
- Wait for return authorization before shipping
- Package the plant securely for return shipment
Refunds
Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Refunds will not include original shipping costs unless the return is due to our error or damaged product.
Plant Health Guarantee
We guarantee that all plants arrive healthy and in good condition. If your plant arrives damaged or unhealthy due to shipping issues, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.
Exchanges
We currently do not offer direct exchanges. If you need a different plant, please return the original item and place a new order for the desired product.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable plants.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for return shipping at no cost to you and process a replacement or full refund.
Contact Us
If you have questions about our Return Policy or need to initiate a return, please contact us:
Email: serviceteam@brozelonoezep.world
Phone: +1 (202) 225-8333
Address: 245 1st St SW, Washington, DC 20024, United States